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Unable to make or receive phone calls on my home phone for about 2 weeks.

rob_k
First Timer
Message 4 of 4

I have been unable to make or receive phone calls on my home phone now for approximately 2 weeks. I have followed the guidelines on the talktalk problem solving page and no luck. I have checked the connections are secure, purchased a new home phone, plugged it into the socket & test socked & nothing. I have run a line test & no dial tone at all. I had the same problem earlier in the year & contacted talktalk & the problem was resolved, now I seem to be unable to contact talktalk. Can anyone help?

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3 REPLIES 3

Message 1 of 4

Hi Robert,

 

Line tests are showing clear, so the next option it to book out an engineer for you.

 

i'll drop you a PM with some details to confirm.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 4

Hi,

   I've added my home phone number to my personal profile.

Thanks,

Robert.

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Karl-TalkTalk
Support Team
Message 3 of 4

Hi

 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

 

We will then reply via this thread in our Community with any further advice or next steps.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you.  Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done.

 

Thanks

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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