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Unable to make/ receive international calls

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1 REPLY 1
herecomeswhen
First Timer

I'm trying to help an elderly friend who since renewing her call package last year is unable to make or receive calls to Bermuda.

 

I just wondering if there could be some sort of call barring that has been activated on her line?

 

She is able to make/receive calls to the USA if that helps.

 

She has made several calls to you about this; during the last one the advisor told her they had no idea why and hung up!

 

 

OCE_Arne
Community Team - TT Staff

Hi herecomeswhen

 

What message do they hear when they try to make a call?