13-06-2019 11:26 AM - edited 13-06-2019 11:41 AM
I've discovered today that I can't receive calls, though I seem to be able to make them just fine.
I have a dial tone, though it seems a little quiet .
I've tried phoning out with no problem, though when I try to ring the landline from my mobile, it just seems to hang up /disconnect.
This was brought to my attention today when my mother was unable to phone me... We only need the landline as a way for my mother to contact me.... She is rather old fashioned and doesn't do mobiles.
I did have callsafe switched on, though I have turned it off today, though it hasn't made any difference to my problem
13-06-2019 02:14 PM - edited 13-06-2019 02:15 PM
Then don't arrange an engineer, and I'll source one myself.
As a work around, I've currently got a micro filter installed in the test socket until I can get a new face plate.
Thanks for your help
on 13-06-2019 01:48 PM
The face plate is classed internal wiring, as is extension sockets etc, This type of work is carried out by a TalkTalk engineer, Anything from the Test socket out to the exchange is BT's responsibility
what is chargeable is outlined in this help page Engineer Charges.
on 13-06-2019 01:34 PM
Can I ask why this will likely be chargeable?
I was under the impression that faults with equipment outside the house, up to and including the master socket were not chargeable, and I would only be charged if the fault was somehow due to my equipment /fault... Ie: extensions, switches, altering of wiring etc.
The problem lies with the master phone socket faceplate, which is BT's equipment.
on 13-06-2019 01:26 PM
We can arrange an engineer however it will probably be chargeable (£40) or you try to purchase a new faceplate and connect it yourself which may be cheaper.
13-06-2019 12:52 PM - edited 13-06-2019 01:03 PM
Just done some testing.
The phone is connected to the master socket, which it a BT MK4 SOCKET (see attached image).
Connected to the test socket the phone works fine (can make and receive calls).
Connected to the master socket in the faceplate, cannot receive calls.
Phone is connected DIRECTLY to the master socket, so looks like the problem lies with the BT faceplate.
on 13-06-2019 12:31 PM