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Unable to receive or phone out using our land line

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4 REPLIES 4
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Participant

Good Afternoon.

The Internet is working fine. But we are unable to receive or phone out using our land line

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Community Team - TT Staff
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Community Team - TT Staff

Hi @palphillips

 

An electrical fault has been detected, this could be caused by the internal setup, Are you able to connect a phone directly to the test socket and check if you have a dialtone. 

 

Also are you able to test with a different handset. 

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Participant

Good morning,

I have just checked the handset on the test socket, there is still no dial tone. If you can check my previous records, you will see that this has happened on a number of occasions. The fault is normally outside on the path.

Thanks, Paul

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Community Team - TT Staff

Hi @palphillips

 

Line test has picked up a fault, so ill log this to our network team.

 

If Our network team need access times and dates to arrange an engineer, can you read and understand the following Engineer charges help page you will need to agree to this to allow us to book this.

 

Then if you can send me via a personal message on the community with the best available dates and times for you, Monday to Friday, either AM (8am tilll 1pm) or PM (1pm till 6pm) for the visit we will book this.

 

Thanks