Unable to switch off Call Safe

[nickym]

Hello, i turned call safe on to try it, but don't like it. now it will not turn off after several attempts i'm now here.  Please help.

[nickym]

get this "Callsafe has now been switched off. Please note it may take several minutes for the feature to be deactivated" . but has no effect

[OCE_Arne]

Hi nickym

I've checked, and CallSafe showing as OFF.  

Sorry for any confusion caused. 

[turnoffcallsafenow]

Same issue - have tried switching off from CallSdafe screen - no joy. Spoke to "Trevor" at CS this morning, said he had switched it off, but it's still on! Can anyone help resolve this please?

[OCE_Arne]

Hi @turnoffcallsafenow

there is a mismatch on our server which has kept callsafe active.

I will contact the team responsible to fix this. 

[turnoffcallsafenow]

Thank you for such a quick response!

[OCE_Arne]

We have to re-add CallSafe on your account and then remove it via our server will take about 24 hours to remove CallSafe .  Sorry for the delay, I will let you know when its done. 

[OCE_Arne]

Hi 

CallSafe is now removed from your line. 

Regards

[turnoffcallsafenow]

Many thanks for sorting this issue, much appreciated.

Regards,

Graham

[OCE_Arne]

No problem.