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Unable to switch off Call Safe

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9 REPLIES 9
nickym
Conversation Starter

Hello, i turned call safe on to try it, but don't like it. now it will not turn off after several attempts i'm now here.  Please help.

nickym
Conversation Starter
get this "Callsafe has now been switched off. Please note it may take several minutes for the feature to be deactivated" . but has no effect
Community Team

Hi nickym

 

I've checked, and CallSafe showing as OFF.  

 

Sorry for any confusion caused. 

turnoffcallsafenow
First Timer

Same issue - have tried switching off from CallSdafe screen - no joy. Spoke to "Trevor" at CS this morning, said he had switched it off, but it's still on! Can anyone help resolve this please?

Community Team

Hi @turnoffcallsafenow

 

there is a mismatch on our server which has kept callsafe active.

 

I will contact the team responsible to fix this. 

turnoffcallsafenow
First Timer
Thank you for such a quick response!
Community Team

We have to re-add CallSafe on your account and then remove it via our server will take about 24 hours to remove CallSafe .  Sorry for the delay, I will let you know when its done. 

Community Team

Hi 

 

CallSafe is now removed from your line. 

 

Regards

turnoffcallsafenow
First Timer

Many thanks for sorting this issue, much appreciated.

 

Regards,

Graham

Community Team