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VoIP availability?

iondh
First Timer
Message 2 of 2

 

Hi, I have a fibre65 package (though it only runs at fibre35 speeds), with landline -- fibre to the cabinet, then copper.

 

Talktalk want to give me an upgrade to fibre to the premises, but after a lengthy conversation, as i was about to agree, they dropped the information that landline use would be "restricted" (their word) -- which turns out to mean that it would be completely unavailable,

 

Well, that makes sense if i'm losing the copper connection, but i'd assumed that i'd just switch over to VoIP, with the same number.   From what i read, BT are doing that -- is it really not possible with Talktalk?   Or am i misunderstanding something (or possibly everything!)?

 

Thanks

ian

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Michelle-TalkTalk
Support Team
Message 1 of 2

Hello,

 

Some packages should have a VOIP/digital voice option. Have you contacted the Sales Team directly to see if this is available for you?

 

Thanks

 

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