on 21-12-2019 10:20 PM
Can someone please help me with this? A good friend has just moved home and switched to TalkTalk, and as soon as she was connected she tried to call me and got the answer 'the number you are calling does not accept calls from withheld numbers'. We have recently changed our package and it seems that Anonymous Caller Reject was added without our knowledge, so I unchecked the box. Some 4 days later my friend still gets the same message even though I have added her number to my approved list, so there is no reason at my end why she shouldn't be able to get through. We also had a look at her account and she has 'withhold my number' ticked, even though she doesn't want it, but she is unable to uncheck it as apparently she cannot make changes until the changes she has previously made have taken effect - but it is a new account and she has made no changes at all. We feel as if we're going round in circles and are getting absolutely nowhere.
on 30-12-2019 09:44 AM
on 23-12-2019 02:16 PM
on 23-12-2019 11:49 AM
Its a strange one, as anonymous caller reject looks to be not active
Are you able to test it using a mobile or someone else's phone, call your number and withold the number to see if you get the same message.
on 22-12-2019 09:49 AM
Hi @LindaK honestly don't know what to advise other than say hang on till tomorrow when the team are in and they will get it sorted. Until then you will just have to call your friend, make sure she is on your friends and family list for free calls.
on 22-12-2019 09:44 AM
I'm not sure which of us has the issue to be honest, but if I no longer have Anonymous Caller Reject, AND my friend's number is on my list of approved callers, then surely it must be my issue. I tried to go onto the chat line a few days ago to get some answers, but every piece of personal information that was asked for was rejected as incorrect, which it wasn't, so I gave up.
on 22-12-2019 09:41 AM
Hi @LindaK your post has been flagged for assistance, but it reads as though your friend has the issue not you. Why not encourage her to post?