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Need help?

landline is dead broadband connection ok. all checks carried out to the wall.

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6 REPLIES 6
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First Timer

I have no landline at the moment despite numerous requests to talktalk. All checks carried out including line test at the box on the wall. /the box is an Open reach  Master Socket 5C. Still dead. Second telephone also tried. ...i am one hundred per cent sure it is the outside line between the house and the pole or green box. HELP. 

Sandy likes to travel.
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Community Star

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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First Timer

Keith

Thank you. At present updating my profile with the info you gave me,

Sandy likes to travel.
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Community Team - TT Staff

Hi @SandyandJean

 

We have requested an engineer to go out to the exchange in the next 48 hours. 

 

We can check the fault ticket on Friday for an update

 

Regards
 

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First Timer

Just had two Openreach vans out all afternoon. They have now left but sad to say still no landline. Maybe gone back to chack the exchange end ?

Sandy likes to travel.
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First Timer

Thanks for all your help so far.

Sandy likes to travel.
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Community Team - TT Staff