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landline is dead broadband is okay

irisstyles
First Timer
Message 2 of 2

I'm unable to make or receive calls on my landline but broadband is fine. It came to my attention about a week ago and as my handset is very old I have bought a new one which is also dead.  I have tried plugging the handset into the socket alone but it's still dead. I don't have a master socket so I guess the fault is outside.

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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi irisstyles

 

I'm really sorry to hear this.

 

Please can you add your name, TalkTalk landline number and mobile number to your Community Profile, we can then look into this further.

 

Thanks

 

Debbie

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