on 23-06-2022 03:04 PM
Why is it so difficult to contact Talk Talk? I want to renew my contract but after clicking on an offer link in a renewal email, my contract has failed to renew at the price offered and had defaulted to a standard full-price package that I can't afford.
I am deaf, so cannot telephone for assistance. Everywhere I look for help, I see that it's best to use live chat which is fine, but how do I find it? There's no tab anywhere on any of the pages to do with my account and no instructions on how to start a chat conversation.
on 07-07-2022 11:30 PM
Thanks everyone for your suggestions. I still can't find the Chat button so there must be a setting on my computer that stops it appearing. But i've no idea how to find the control to change the setting.
Anyway, I ended up getting my son in law to phone TT and the agent soreted my renewal in mintes at the offer price, so I'm happy. Thanks again
on 07-07-2022 11:23 PM
Thanks, I'd asked my son-in-law to help me, and he must have signed in on his account rather than mine. We are both with TalkTalk. We tried different browsers, so it must be a setting on my computer, but where I should go to edit it, I have no idea.
on 28-06-2022 07:11 PM
You should be seeing this:
If the chat button is not showing it's almost certainly caused by pop-up blocking within your browser or other security software on your device, as others have advised.
on 28-06-2022 12:00 PM
Live chat is certainly working, Try different browsers.
Are you aware you still have a year left on your current contract so admin fees may be applied for the early renewal.
on 23-06-2022 09:44 PM
Thank you for your suggestion. I had already found the forst page you mention, but there isn't a Live Chat link or button on it or the other page, though it looks a sthough there should be. Thinking it might be a problem with my browser not displaying the page correctly (Firefox) I've tried MS Edge but still no link or button to start live chat.
23-06-2022 09:35 PM - edited 24-06-2022 09:28 AM
The renewal invitation dated 11/5/2022 that invited renewal of my contract that was due to expire on 14th June said:-
"The first option available for you is that you can stay on your existing service and automatically move to a new price of £32.14 per month.
"The second option available for you is to move onto a new, matching Fibre 35 contract for £23.50 per month** for another 24 months. Click here to order now"
I clicked the link on 9th June and accepted the second option. On the next screen was a message thanking me for signing up. It went on to say I would receive an email to confirm the service within 10 days, but I've heard nothing since.
on 23-06-2022 03:31 PM
If you wish to chat online, there is a link on this page.
Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300