on 07-06-2019 01:33 PM
i would like to know what now it takes talktalk 7 working days to get a customer a new number for harassing calls? I have never had this issue when I in the past changed my number. BT, Sky, virgin media would changed it fast. why has talktalk gone like a snail now with service and help. I been with you 16 yrs and cannot believe this. I hope someone can help and speed up the process of changing my number. thank you
on 07-06-2019 02:25 PM
Sorry that you are having issues.
Unfortunately customer services are not able to carry out the process to renumber the line, so they escalate it to another department. 7 days is the standard timescale given by customers services, it is usually a lot quicker than that.