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new phone number

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1 REPLY 1
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Wise Owl

i would like to know what now it takes talktalk 7 working days to get a customer a new number for harassing calls? I have never had this issue when I in the past changed my number. BT, Sky, virgin media would changed it fast. why has talktalk gone like a snail now with service and help. I been with you 16 yrs and cannot believe this. I hope someone can help and  speed up the process of changing my number. thank you

 

regards

 

Stormchaser

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Community Team - TT Staff

Hi @StormChaser

 

Sorry that you are having issues.

 

Unfortunately customer services are not able to carry out the process to renumber the line, so they escalate it to another department. 7 days is the standard timescale given by customers services, it is usually a lot quicker than that.

 

Regards