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newly installed master socket is not connecting my existing phone extension points.

mikedward
First Timer
Message 2 of 2

the house master socket was replaced on installation of talktalk service but my existing extension phone sockets do no longer connect to the landline.

The wiring is blue on one terminal and white on the other, this is repeated in all my existing sockets but they don't work. why?. , 

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1 REPLY 1

Michelle-TalkTalk
Support Team
Message 1 of 2

Hi mike,

 

I'm sorry for the delay. It sounds like the extension sockets haven't been connected to the master socket. We can arrange a TalkTalk Engineer visit to take a look at the extension sockets, however this would be a chargeable visit. If you would like to go ahead with this then please let us know and we can confirm some details with you.

 

Thanks

 

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