no dial tone

[typoid]

Hi can anyone help?

Recently gone on to Fibre. Since then callers to us have been getting another householder with a slight change of phone number.

We checked our phone and there is no dial tone. Ive changed filters, checked master socket all the usual tests but still no dial tone.

I still have internet and the phone is good.

[Gondola]

Hi @typoid 

The voice circuit has been mis-connected by Openreach. I've escalated this for the TalkTalk Team to refer this to Networks to get Openreach to reconnect you.

[typoid]

Ta Gondola
Appreciated

[OCE_Arne]

Hi typoid

I will look into this for you and get back to you. 

Regards

[OCE_Arne]

Hi @typoid

Are you able to dial 17070 on your handset, and note down the number that is read back to you. I fit is not your number then can you add it to the private notes section of your community profile. 

Thanks

[typoid]

Hi Arne

Sorry no. I have no dialing tone, completely silent. Dead

[OCE_Karl]

Hi typoid

I'll raise this to our network teams for an Openreach engineer.

As the usual line tests are clear, there is a little process we have to go through with BT, so I'll drop you a PM with the details required.

Thanks

Karl. 

[OCE_Karl]

Hi typoid

I've sent this across to networks to request the engineer for you.

Thanks

Karl. 

[StanButler73]

i have no dial tone at all. it is totally dead. talktalk said they are investigating. anyone know what could be the matter? sounds like a exchange problem. wonder if openreach have been messing around and accidentally disconnected me???

[OCE_Karl]

Hi StanButler73

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl