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TonyW3
Chatterbox
Message 7 of 7

 

Hi, I've had no dial tone and cannot make calls for the last couple of weeks,

If you ring my phone it just sounds like its ringing to the caller but my phone does not ring.

I've checked everything obvious my end.

 

I've tried reporting but the phone number but it reported I have a broadband fault,

(which I don't  that works fine) and won't allow me to talk to anyone.

 

Can you investigate please?

 

 

 

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6 REPLIES 6

Message 1 of 7

Hi TonyW3

 

I'm so glad to hear this. You're very welcome 🙂

 

Debbie

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Message 2 of 7

Hi Debbie,

 

Yes I can confirm that its working fine now,

 

Thank you very much for dealing with this and giving the updates, Its very much appreciated.

Message 3 of 7

Hi TonyW3

 

Openreach have now closed this fault - Fault found at the exchange

 

Has this fault been fully resolved?

 

Thanks

 

Debbie

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Message 4 of 7

Hi TonyW3

 

There are no updates from Openreach as yet. I will check on this again in the morning.

 

Thanks

 

Debbie

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Message 5 of 7

Hi TonyW3

 

I can see that this fault has now been assigned to a line engineer so we should hopefully receive some additional updates this afternoon.

 

Thanks

 

Debbie

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Debbie-TalkTalk
Support Team
Message 6 of 7

Hi TonyW3

 

I'm really sorry to hear this.

 

The line test has detected a potential fault at the exchange so I have escalated this over to Openreach to be investigated by a line engineer.

 

We should receive further updates from Openreach within the next 48-72hrs.

 

Thanks

 

Debbie

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