on 08-02-2021 09:10 PM
I'm having the "check the line cord" error with my home phone whenever I try to make a call. I've done the troubleshooting test with my NTE 5C standard main socket found here: https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432
And I'm still having a problem, which leads me to believe that it is a problem in my area and not my home. How can I contact talktalk to inform them about this so that they can repair it as I cannot call them from my landline, nor my mobile phone as I having trouble with my new sim card. I tried finding talktalk's email or their live chat however they are both incredibly hard to find. Can anyone point me in the right direction?
on 11-02-2021 12:35 PM
Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE