on 02-02-2021 08:13 PM
my standard voicemail no longer works contacted customer services who told me to remove
the option from my contract and then reinstate the service to try and get the service working again
now the standard voicemail service is not listed as an option on my contract which ends in May
customer service have still not got back to me after a week have spoken to two people and
no-one has yet to make contact with me
on 04-02-2021 03:03 PM
on 02-02-2021 10:38 PM
Standard Voicemail is no longer available on renewal of the contract, or if removed from your service, @Maureen42, so that was never going to solve the problem, unfortunately, though in the past that would have been the right course of action to advise.
Voicemail Plus, which comes with a fee, is your only option, other than just using an ansaphone instead. The only thing with not having Voicemail is that people obviously can't leave a message while you are on the phone to someone else.
They'll just get the traditional engaged tone - if something really matters, they'll simply have to try again later.