26-09-2021 08:48 PM - edited 26-09-2021 09:18 PM
Hi i want to follow up an issue and see if you can help me. Ever since people been calling me on the house phone/landline they said there is bad static noise or a bad line but mainly static when someone calls me on the mobile it doesn’t sound clear just bad sound when they hear me talking.
on 27-09-2021 02:03 PM
Are they cordless phones? If so is the main base station anywhere near other electrical devices that may be causing interference? Otherwise, have you actually tried at the test socket as suggested i.e. just the phone and nothing else connected there?
on 27-09-2021 01:58 PM
on 27-09-2021 01:50 PM
on 27-09-2021 01:47 PM
on 27-09-2021 01:21 PM
Sorry for the delay.
I've completed a line test which hasn't detected any faults - Line test is clear.
If the noise on the line is still present with a different phone at the test socket (with the router removed) then the next step will be to arrange an Openreach engineer visit.
on 27-09-2021 11:22 AM
I don't doubt that there is a fault of some kind, what I was trying to establish was whether this was likely to be an external issue, or more likely caused by internal wiring.
Have you noticed if the issue is weather related at all?
on 27-09-2021 11:18 AM
I done that but when people do call me the static would be there but when they call another time the static is gone. But it tends to happen and then goes. I would think a line test is needed if there is a fault or not.
on 27-09-2021 10:48 AM
@TTimmins1 I don't understand what that means?
What I am asking is that you temporarily remove the faceplate on your master socket which will have a test socket behind there. Connect just a single phone handset at the test socket , nothing else, no splitter, or microfilter. Try a couple of calls, both in and out. Let us know if the static noise persists. You can then reconnect as normal and await further advice.
26-09-2021 09:32 PM - edited 26-09-2021 09:42 PM
but with connecting the phone line its connected to i think a telephone line cable i think a microfilter or dsl idk that connects downstairs to a test socket its not a splitter its something else but its a phone line cable its definitely connected to this but not directly at the test socket