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Anydesk

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7 REPLIES 7
Visitor

I was sent home with a computer from work yesterday with Anydesk installed so I could work from home during the COVID-19 outbreak.

 

However when tested yesterday, Anydesk would not connect. I called you and you removed the Scam Protection saying it could take up to 24 hours. I therefore had to go into work today.

 

I've come home and it still doesn't work despite my online account confirming that scam protection is off.  I've called you tonight but spent so long on hold that when I got through, I got told you were all going home s couldn't help me.

 

Please sort this out

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Community Team

Hi Alun

 

I've made a small change here and also improved the SNR on your line.

 

Give this a try again and let me know.

 

Thanks  

 

Karl. 

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Visitor

Thanks Karl, but that has not worked.

 

I think there must be something still blocking Anydesk either at your end or on the router.

 

Please help.

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Community Team

Hi

 

Can you log into the router - 192.168.1.1

 

When logged in, can you change the DNS to 8.8.8.8  &   8.8.4.4

 

Then save the changes, reboot and see if this will allow the connection.

 

Thanks  

 

Karl. 

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Visitor
I've logged into router but cannot see how to change the DNS. Where do I access it?
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Community Team

Hi

 

It's under INTERNET then INTERNET CONNECTION.

 

Click the EDIT under the ethernet_Dsl info.

 

Scroll down, put a tick in the static DNS box at the bottom and this should allow you to enter DNS info.

 

Primary DNS is 8.8.8.8

Secondary 8.8.4.4

 

Thanks  

 

Karl. 

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Visitor

Thanks Karl, that's sorted it.

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Community Team