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Need help?

Can only connect to my Wifi using a VPN despite homesafe turned off

First Timer


None of my devices - PCs, laptop, Xbox and iphones can connect to my wifi unless they have a VPN on. Which would seem to indicate that there is something in the security settings which is stopping me being able to connect normally. I've turned all Homesafe settings off to remedy this and done resets, but nothing has fixed it. Wifi is working fine on devices where i've managed to set up a vpn. Can Talktalk please look at my settings and reset please as its very frustrating.

It's been like this since Monday 14th September at about 3pm onwards.

Community Team - TT Staff

Hi cookej03,


Sorry to hear this. Can I just confirm, have you also tried switching the router off for a full 30 minutes as this will reset the current session?