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Cannot reset password for my account.

First Timer

Been on chat then sent through to the techinacal dep who sent me here "" 

I lost my password to my account

.I followed the reset link. through to the security page, then to an email, the email took me to the reset page.

The problem is that every time I put in a password into the box I get " does not follow the password word rules" ALthough they were old passwords excepted before, that Ive rotated from other sites ect. I even tried the chat ladys name  Precious123  but no joy.

I was hoping to re download my supersafe boost and obtain a new key from the site (its on my account and paying for it) after a windows reboot but no joy.

Please Help


Community Team - TT Staff

HI Colmit68, I've sent you a welcome mail and a password reset message. Please let me know how you get on.

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.