I get a daily Windows security notification to say my F-Secure is not working. But when I log in to TalkTalk account, I can see I am still paying for it. And when logging into the Supersafe account, it says 'Your subscription is valid'.
With these contradictory messages, it is not clear if I am protected or not. Can anyone help? Thanks.
Hi Adrian24, have you checked in safeavenue to see if the device is showing as protected?
I don't know what you mean by safeavenue. Would you be able to tell me how to check it?
Hi Adrian24, safeavenue is your online access to manage your existing and new devices. You can access it via this link.
Thank you for that.
I logged in and the status says 'Your subscription is valid'
But the other thing I noticed when using my bank account this morning is that the protection did not automatically come on.
Hi, was on www.santander.co.uk. And using Firefox browser.
Ok could you try again and if it fails run the fsdiag test from
https://www.f-secure.com/gb-en/home/support/tools once that's done can you send the result to me in an email to email@example.com with your username in the subject field so that I can identify your message.
Hi, I ran this and the size of the zip file was about 10 Mb, so after sending it I got "Mail delivery failed: returning message to sender".
firstname.lastname@example.org is the address. I've just retyped it in case I'd left a space before.
Hi Ady, I have sent it again earlier this morning. Thank you.
Thanks I've got the file and sent it over to the Fsecure team to investigate it for you. I'll post back once I've heard back.
Have you heard anything back yet?
Could you ask when I can expect a response?
We're way overdue. I've sent a chaser and will keep going until I hear back for you. I'm really really surprised, fsecure support are better than this normally.
I am not impressed by F-Secure's customer service. It is now over two months.