Every time I start a manual scan (Any type of scan) within 10 to 23% of the start of this scan My PC Stops dead on screen everything become totally unresponsive.
I force a shutdown in the only way which is to Power button the thing off.
Windows Event logs detect no fault on the system only with F-Secure as it always stops and or freezes on a svchost.exe file. There is no way of uninstalling Windows Defender as it's built into the operating system also there are two built in Defenders both report no faults. Shall reun a Malicious software scan but I already know the NO NE will be found
Hi steve4574, have you tried removinf Fsecure with the Fsecure removal tool and then reinstalling it in case the software is corrupt. If not give it a go and let us know how you get on.
The next step then will be to run the fsdiag on the same page of tools as the uninstall tool. This will produce details of what's going on that we can send to Fsecure for investigation.
I've got no one else reporting that. Did you download it using the link in the welcome mail?
As I say I'd expect to see others reporting the issue and or for Fsecure to have updated any defective software. I've resent the welcome mail to you which will include the correct link for the software. You need to first remove the software using the Fsecure removal tool that I linked to already. You also need to ensure that your OS is fully up to date and no other AV is running on the device before you install Fsecure. Please let me know how you get on.
Event viewer is no good to the Fsecure team. Please run FSDIAG that will give the Fsecure team all the information they need. Once you've got the results you can send them to firstname.lastname@example.org please make sure your community username is in the subject line.
If you can copy and past the FSDIAG results into an email and send it to the address I gave you that will give them everything they need.
Here are the instructions for FSDIAG
The Support Tool window is displayed.
The tool starts gathering information. It creates the output file on your desktop. The name of the archive file isfsdiag.zip (or fsdiag.tar.gz). Note that the size of the file is usually less than 10 MB but, with corporate users, the file size may be as large as 100 MB.
Our email message contains the ticket ID of your support request. Please save the ticket ID as you may need it later for reference.