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HOME SAFE NOT WORKING

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13 REPLIES 13
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Chatterbox

Hi I have had this problem now for over a month.  

My safe search and home safe isnt working.

They have all been checked online as on but when I check any site requested by myself as blocked I can still accessing them. 

This needs sorted please. 

I have spoken to so many advisors and they have been no help.

 

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Community Team

Hi

 

Have you added specific websites to the block list within Homesafe ?

 

do you have an example I can test ?

 

Thanks

 

Karl. 

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Chatterbox

Yes I have I do not want

www.youporn.com

Or any other porn site but I wrote that in to make sure and it is still allowing me access. Very unsatisfied about this as I thought talktalk liked to keep people safe.

It worked for 3 months then all of a sudden stopped. Iv been on the phone to countless amounts of advisors and they don't know what's wrong. So sadly I think I will have to leave and get my services else were as I don't feel it's safe enough. 

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Popular Poster

Hi we just joined TalkTalk on friday switched on kidsafe and thought all was well and that it would be like the BT safe guards. Tonight we decided to test it and were appalled that even though its clearly ON in our settings it didnt block any adult constant at all. Absolutely disgraceful and we are reporting this. Very upset about this 😡

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Community Team

Hi Surbzi, please add your landline nubmer to your community profile so that I can take a look at this for you.  Post back to let me know when you've added it. 

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Community Team

Hi Scoot1, please start your own thread, add your landline number into your community profile and try turning kidsafe off and back on again before retesting. Let me know how you get on. 

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Chatterbox

*removed* that's my number. Tho we don't actually have a landline phone. We had to get one due to just using the WiFi. 

I have done all the tests turning it on and off etc. Nothing works. I really hope it gets sorted soon.  Please if you can help and try and get it sorted ASAP I would be very thankful. 

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Popular Poster

Hi my landline number is on my profile already I just checked it. Thanks

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Chatterbox
It's awful I'm so dissapointed in. Talk talk they have not been helpful at all. It's worrying too as you can't rely on a service we are paying for. I have had this issue for months and they don't even know whats happening. It looks like their account site isn't working but don't know how to fix it. Ridiculous!!!
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Chatterbox
Iv added it
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Community Team

Thanks, I've asked the senior support for homesafe to take a look for us. I'll let you know what I hear back. 

 

 

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Popular Poster

Hi Surbzi after giving up on TalkTalk taking any interest in sorting this out and keeping my kids safe. I have discovered a way of blocking the majority of the filth on the web.If you go to Cleanbrowsing.org it takes you through it.

 

Log into your Router (by putting 192.168.1.1 in the address bar you can access your router got this from TalkTalk site) the sign in details are under the removable password tab on the router.

 

Once into the router go to Dashboard - See Internet Settings - Manage Advanced Settings - TalkTalk WiFi Hub - then the DNS tab

 

In the DNS tab change the settings to the ones given on Cleanbrowsing.org 

 

185.228.168.168  put it in on both spaces as it wont let you leave one blank. and save.

 

I then tried searching for inappropriate websites and all are blocked that I clicked on.

 

Hopefully a temporary fix until TalkTalk sort it out for you

 

Let me know how you get on. Cheers Scott

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Chatterbox

I just tried this and it still showing inappropriate sites sadly. That was better advice than I got from talk talk lol

Did u have to turn ur router off and on maybe to get it to work? 

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Popular Poster

I just changed the settings and saved, works with my laptop and my wifes Chromebook and the PC but have since noticed its not working with the Amazon Fire Tablet so maybe depends on browser. I'm no techhead but had to try something and its the best Ive got so far. Sorry it didnt help. Hopefully TalkTalk will get their act together and sort it out for you.