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Super safe Boost

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7 REPLIES 7
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First Timer

Hi I have just downloaded supersafe to my computer which is running Windows 10. I have tried to log into supersafe with my talk talk account log in details but it says invalid log in. I have spoken to technical support via the online chat and they have advised me to come here and ask. Any help would be appreciated.

 

Thank You.

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Community Team - TT Staff

Hi OJW1970, I can get this sorted for you. I need you to add your landline to your community profile. Once you've added the number please post back to let us know. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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First Timer

I have added the information requested thank you. 

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Community Team - TT Staff

Thanks. I'm just waiting for further information from my colleagues. Once I have that I can let you know how we need to proceed with this. Please don't worry this is a quick fix whichever way it goes. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Community Team - TT Staff

It looks like you first registered with an older email address. I've sent the welcome mail and password reset message. If you no longer have access to that email address we can change it for you to the new one. Let me know how you want to proceed with it. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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First Timer

Thank you. No I longer have access to that email. If you could plead send the necessary details to the sky email address you used to contact me today. 

Thank you once again.

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First Timer

I have been having the same problem with super safe boost and talk talk tech are unable to help, pleas can you send a activation link. 

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Community Team - TT Staff

I'm pleased to say that this is all sorted now. I've changed the login and OP is happy and working. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.