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Supersafe showing (protection malfunction please restart you computer,

First Timer

my supersafe shows this message, Protection malfunction and asks me to restart my computer, this cures it for abour 20 seconds and back again. I have reinstalled it and updated it several times with no joy HELP.

Community Team - TT Staff

Hi Rayg33, what operating system are you using and is it up to date. Does it have a built in or bolt on Antivirus that might be running? What version number is Supersafe? 

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.