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website blocked by kidssafe even when off

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17 REPLIES 17
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Conversation Starter

Today I tried to get wo www.bet365.com site, but in firefox the browser set the link was reset during load. I tried on Chrome ad got a talktalk page saying kidsafe was blocking the site. I don't have kidssafe turned on. I logged in and double checked, I even tried truning on then allowing gambling sites and allowing the specific site, but still  says its blocked. Turend kidsafe off but still says blocked

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Popular Poster

I have the same issue. been on the phone to talktalk thirty minutes. Got nowhere. Said they will look into it. I'm furious that these things can happen. If not resolved very soon, this will trigger my departure from talktalk.

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Community Star

Hi all

 

There does appear to be an issue with HomeSafe / KidsSafe at the moment.

 

If you cannot change DNS then for a temporary work-around switch KidsSafe on and Block Gambling sites.  In the fault mode you'll probably find this will work and you'll get your gambling sites back - until TalkTalk fix the issue.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

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Community Star

...and whilst I've been testing, the issue seems to be fixed.  13:30

 

So, reinstate any changed settings and try again.

 

 

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

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Conversation Starter

changing dns settings worked, and now it also seems to be working back on talktalk dns too

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Community Star

... yes, it seemed to get fixed at 13:30.  The logic for blocking had gotten inverted. Sites that were supposed to be blocked were available and sites that were supposed to be available out of a blocked category were blocked.

 

I have gambling sites blocked and national lottery enabled so when I looked at bet365 and ladbrokes and casino sites and found they were all accessible but national-lottery was blocked it was obvious that the logic had gotten inverted. I set up to enable gambling sites and then found they were blocked. But while I was writing up the temporary fix, the issue came good. 

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

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First Timer

The problem has returned. I was blocked by Kids safe from using all betting sites from 1pm - 2.30 pm this afternoon.A telephone call sorted the problem in around 20 mins.I now can't access all betting sites again at 9.30 pm.I rang up the helpline but the system is down and they can't do anything until tomorrow morning

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First Timer
I have had this issue 3 times in the last week (I just got blocked about 15 minutes ago).

There is an issue with Talktalk that is obviously causing this to be triggered, but calling customer services is like talking to a brick wall, as they just go through the same stupid script.

I was told that the problem was to do with clearing the browser cache, after the problem temporarily rectified itself after I followed their 'advice' of clearing the browser cache in Firefox. strange that I only cleared cache in Firefox and not the other browsers, but the issue disappeared when all browsers.

So unfortunately we are at the mercy of Talktalk, and hoping they can be bothered to fix the issue at their end.

I just wish they could just admit there is a fault, apologise and say they are working to find solution instead of wasting customers time by making us feel like it's an issue at our end.
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First Timer
Surprise surprise.... the block is gone again and I have access - and I done nothing but wait it out.

Unfortunately I get the dreaded feeling that the issue will crop up again, most likely at the weekend.

Can you maybe tell us what is causing this and PLEASE do something about this Talktalk?
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Super Duper Contributor

@flaktime

 

If you want a workaround for this issue then check out my post earlier in this thread.

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First Timer

Thanks for offering help 😉

 

On this occasion it was not needed, but I will try it next time it happens, and there's a good chance of that happening.

 

It's just sad to see we have to resort to using a workaround instead of them fixing the root cause.

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First Timer

Same here, just started doing it, I've never touched Kidsafe but it blocks Freepostcode, Playstation and Xbox!!!

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First Timer

Hi, which DNS settings did you use please?

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First Timer

Hi all.  First time on this Community.  Hoping for results!  Suffering from the 'Kidssafe' block stopping me accessing a part of a website that mentions beer and alcohol!

 

Would like to turn it off via 'My Account' but when i click on that I just get a page with 'promo.title' and 'promo.flash' at the top.

 

I echo the pleas of others for Talktalk to get this fixed!

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Super Duper Contributor

@Bea36

 

I posted the other DNS addresses earlier in the thread, but I can't see that post now so maybe it has been deleted.

 

The DNS's I recommended were Googles, 8.8.8.8 primary and 8.8.4.4 as secondary.

 

These alternate addresses have been suggested by TalkTalk's OCE on these forums to circumvent this exact problem - as a temporary workaround. So could I suggest that whoever is deleting my posts that they ask why TalkTalk staff also recommend changing DNS as a workaround.

 

But unfortunately you can't change DNSs yourself if you have a 3872 router - you will need to ask an OCE to do that for you.

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First Timer

Hi i am having the same issue for dance-passion.co.uk;

 

This site can’t be reached

www.dance-passion.co.uk took too long to respond.

 

ERR_CONNECTION_TIMED_OUT
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Chatterbox

I have exactly the same problem but with TalkTalk's own website (except for the community part..) and Student finance website!!! It is getting ridiculous now....

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Community Team - TT Staff

Hi  Jo7901, if you still need help with this please start your own thread. This thread is old and won't be picked up by our workflow tool. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.