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Allow Team Viewer access

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8 REPLIES 8
edscobie
First Timer

Please please please could you removed the restrictions on my account that prevent me from accessing Team Viewer ASAP!

 

I need to join a meeting imminently...

 

Thanks v much

edscobie
First Timer

Well I guess I'll have to send apologies to that meeting! Any help would be appreciated!

heathdog
Chatterbox

I also require Team Viewer access. Can someone help please?

M Smart
simonb
Community Team - TT Staff

Hi @edscobie 

I have passed this onto the team to pick up.

Thanks

SimonB
AnnaHutch
First Timer

@simonb  Can you please give some advice on how to allow Team Viewer access. I am really disappointed that this is such an issue for so many people and there is no help from Talk Talk. 

 

 

StephenF
Community Manager - TT Staff

Hey, 

 

I've just sent you a private message with some questions, if you could reply to the message please and we'll get scam protection removed from your line

 

Thanks 

Stephen, Community Manager


Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


OCE_Ady
Community Team - TT Staff

Hi AnnaHutch, please start your own topic and answer the questions in the message from Stephen and I can turn off scam protection for you.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Jacobie26
First Timer

I have done what as been suggested.

Turned off scam and updated site to allow.

What else can I do? TeamViewer keeps saying check my connection which is fine and something about proxy settings?

Help.....

StephenF
Community Manager - TT Staff

Hey, 

Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 

  1. Log into MyAccount
  2. Select My Services
  3. Select View HomeSafe settings
  4. Select OFF and confirm when you see the pop up window

Thanks 

Stephen, Community Manager


Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.