cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Antivirus wont update

Reply
3 REPLIES 3
midi48
First Timer

Hi, i just got back of  a weeks holliday and find my antivirus is out of date. tried updating but it  keeps saying connecting to update server then fails saying cannot connect to server.

I have even uninstalled and reinstalled supersafe but still same problem.

 

Any ideas please?

 

 thanks

 

 carl

OCE_Ady
Community Team - TT Staff

Hi carl, are you still having problems with this? Our systems are showing that you've got it installed and working and it's definitely in date. If you're still having trouble try removing the software using the Fsecure removal tool before reinstalling it. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


midi48
First Timer

Hi, well for some reason  last eve it updated . I dont know why but its solved itselfe.

 Thank you for reply.

I will see what happens with it over the next week or so.

 

 thanks

 carl

OCE_Ady
Community Team - TT Staff

That's great Carl. Let me know if you need any further help. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.