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Browser Protection and Google Chrome

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11 REPLIES
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grouser
Philosopher

 I too have been having the problem that the poster in

https://community.talktalk.co.uk/t5/Home-Safe-Super-Safe-Boost/Browser-Protection-show-reputation-ra...

In as much as IE11,Firefox are working okay with the extension Microsoft Edge which is also installed does not reckonise the app as yet but I rarely use it,it is with chrome the issue is troublesome I install the app/extension go through the "Reinstall Browser Protection" re boot computer as asked find the app/extension enable it and all goes well till I turn of computer or close the browser,then app/extension as gone leaving me to go through the whole process again and again till I give up entirely also the same thing happens on my Lappy...

Community Team

Hi grouser, would you follow these steps for me:

 

"With regards to your inquiry, we would like to ask for additional information for investigation:

 

 

1. Does the issue persists with other browsers such as Firefox or Internet Explorer?

 

 

2. What is the version of Google Chrome that is in use?

 

 

3. Please create and send an FSDIAG file to us for analysis:

 

 

- Click Start> All Programs > (Your F-Secure product) > Support Tool. The Support Tool window is displayed.

 

- Click OK. The tool starts gathering information. It creates the output file on your desktop."

 

 

Once you've run the FSDIAG file please send it to TTRCRSupport@talktalkplc.com   make sure you put your username in the subject bar.

 

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grouser
Philosopher

Duly done ,now awaiting reply..

Community Team

I'm just waiting for your mail to be forwarded to the Fsecure team.

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OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

grouser
Philosopher
Cheers Ady
grouser
Philosopher

Anything forth comming on this Ady

Community Team

Hi grouser, I've sent a chaser for you. I'll keep on it until we get a reply.

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OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

grouser
Philosopher
Been over a month any news
Community Team

I've not heard anything so I've sent them a chaser. Please don't wait this long to chase me again. Feel free to chase daily.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

grouser
Philosopher

If I keep chasing you Ady people might get the wrong impression Smiley FaceIn all seriousness cant beleive that F-secure have taken this long with No feedback to the problem I am having I can't be the only one(Hopefully)

grouser
Philosopher

Hi OCE_Ady.

Thought I would resurect this as I returned back from Holiday 30thSept,and after booting up Compy after 10 days away was informed my Compy was not protected even after installing AV updates went to Supersafe main panel and that was telling me that the browser protection was disabled went on to enable it and allow Compy to reboot itself and opened the Chrome browser and re  enabled the extension from F-Secure and so far 3 days in it as not disappeared as this is what happened previously and compy is protected so fingers crossed it looks as though it as been sorted(Am I going to regret saying that lol) but I never did hear from F-Secure on the file I sent or had any feedback from them whatsoever,so I don't know for sure if it's fixed or not,if you have time could you do a little digging plese to see if anything was at the root of the problem, Regards T

grouser
Philosopher
Bumpity Bump