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Can’t turn off scam protection

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1 REPLY 1
veekurakin
First Timer

I’m a tenant of a really lovely old lady who doesn’t have an online Talk Talk account and usually calls the call centers to deal with issues, but since the centers are closed, we can’t turn off homesafe or this scam protection at all. I work from home and I can’t access most of the websites I usually use. I only have the landline number Talk Talk is registered on, but I don’t have enough information to actually open an account here. Is there any way to turn off homesafe remotely? I can’t even shop for e-books anymore! There’s 6 of us in the house and we’re all facing the same problem

StephenF
Community Manager - TT Staff

Hey, 

Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 

  1. Log into MyAccount
  2. Select My Services
  3. Select View HomeSafe settings
  4. Select OFF and confirm when you see the pop up window

Thanks 

Stephen, Community Manager


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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.