I have followed the steps shown and do not get a pop up window appear to confirm that I want to turn off scam protection.
I have tried this using Chrome, Firefox and Edge. On Edge I also disabled to pop up blocker and still unable to turn off scam protection. When I refresh or log off and on again it shows Scam Protection back on.
Can someone please help me or tell me how I can contact Talktalk so they can shut it down for me.
It should work with pop ups disabled, but as you can't get it working hold fire for help here.
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Hi SteveB13, I can sort this for you. I've sent you a personal message to get more information.