F-secure account locked

[Carol123]

Hi, my Supersafe Boost service was freezing while doing a virus scan so I uninstalled and reinstalled the Supersafe Boost software and changed my password, but I have never received the email from F-secure with a password allowing me to complete the installation. I have tried this several times but just get the message that my account is locked. I have chatted to TalkTalk online chat and they have directed me here.

Any help would be greatfully received.

Carol123

[OCE_Ady]

Hi Carol123, I've sent the welcome mail and password reset mails to your registered email/login. Please let me know how you get on. 

[Mariajoaquin52]

Im have been trying for the past 3 weeks to do a virus scan for the whole computer. I have had the password reset.  Have joined the community with help from a fellow Talktalk personel.

I still can not do a virus scan on the whole computer it stays at 0% even having left it overnite to complete the scanning. PLEASE HELP!

[OCE_Ady]

Hi Mariajoaquin52, please start your own thread and I'll be happy to help you get this sorted. 

[Carol123]

Hi OCE_Ady,

I have tried the login details you sent but I still get the message of "incorrect login".

I am wondering if the login details (email) for the supersafe boost is my husbands. Do you have any way of checking this? The main TalkTalk account is in my email.

[OCE_Ady]

Hi Carol123, the email I sent only goes to the login mail address and if you're password is failing and you do the forgotten password process you should get the password you want.