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Home safe won’t turn on

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4 REPLIES 4
Ann111
First Timer

I have tried unsuccessfully to turn on home safe for the past hour.  Please help urgently 

Af
simonb
Community Team - TT Staff

Hi @Ann111  I have passed to the team to look into. please can you add your landline telephone to your profile

Thanks

SimonB
Ann111
First Timer

Landline number is XXXXXXXXXX

Af
simonb
Community Team - TT Staff

Hi @Ann111 sorry I have edited your last post as your phone number was public, can you update your Community Profile 

Also have you seen this article Problems with HomeSafe  that may help

SimonB
StephenF
Community Manager - TT Staff

Hey, 

Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 

  1. Log into MyAccount
  2. Select My Services
  3. Select View HomeSafe settings
  4. Select OFF and confirm when you see the pop up window

Thanks 

Stephen, Community Manager


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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.