Home safe won’t turn on

[Ann111]

I have tried unsuccessfully to turn on home safe for the past hour.  Please help urgently 

[simonb]

Hi @Ann111  I have passed to the team to look into. please can you add your landline telephone to your profile

Thanks

[Ann111]

Landline number is XXXXXXXXXX

[simonb]

Hi @Ann111 sorry I have edited your last post as your phone number was public, can you update your Community Profile 

Also have you seen this article Problems with HomeSafe  that may help

[StephenF]

Hey, 

Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 

1. Log into MyAccount
2. Select My Services
3. Select View HomeSafe settings
4. Select OFF and confirm when you see the pop up window

Thanks