cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Homesafe wont turn off

Reply
2 REPLIES 2
Nb1973
First Timer

All weekend I have had this problem. Turned it on Friday so my son cant access social media while he is in bed now I cant turn it off. Plus internet isnt working. How can I solve this?

simonb
Community Team - TT Staff

Hi @Nb1973  I have passed this to the team to look into, please could you update your profile with your landline number

SimonB
StephenF
Community Manager - TT Staff

Hey, 

Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 

  1. Log into MyAccount
  2. Select My Services
  3. Select View HomeSafe settings
  4. Select OFF and confirm when you see the pop up window

Thanks 

Stephen, Community Manager


Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.