How can I turn off scam protection?

[robbiesykes95]

Can not change the filter to turn off Scam Protection 

[OCE_Ady]

Hi robbiesykes95, if you add your landline to your profile I'll be able to take a look at this for you. 

[robbiesykes95]

How?

[ferguson]

Click here.

[robbiesykes95]

Ive filled most of it in but I can't add a Landline because I don't have one in my home.

[ferguson]

Yes you do, that's how you get your Broadband even if you don't use a landline phone. Login to My Account and/or check any of your bills and it will be on there. Failing that, put your account number in there.

[robbiesykes95]

Oh yeah, Perfect thanks for that man.

[ferguson]

No problem.

[robbiesykes95]

Still waiting on a fix?

[ferguson]

OK, I have moved this to another area and flagged it again, hopefully you will get a response soon.

[OCE_Chris]

Hi robbiesykes95,

Scam protection is still showing as on in My Account (Homesafe settings), have you tried switching it off in My Account? If you have then what happens when do this?

Chris

[robbiesykes95]

I just can't switch the filter to off there is no button to like save changes and it just changes back to on 

[OCE_Ady]

Hi robbiesykes, what device and OS are you using when you try to turn it off? 

[robbiesykes95]

Laptop windows 10, Google Chrome 

[OCE_Ady · Accepted solution]

Me too, I wonder why you're not seeing the confirmation window? Do you have popups blocked?

[robbiesykes95]

Yep I did haha and that solved it I paused ad block and was able to turn it off perfect! Thank you for your help appricate it something as simple as that haha.

[OCE_Ady]

That's great news. Thanks for posting back to let us know you've got it sorted. 

[Mikeyp11]

Hi can anyone please help me?  I have spent 2 days talking to 6 different operators at TalkTalk all of whom cannot advise me how to turn off scam protection.  I keep getting told MyAccount is down so I will not be able to save changes on the Scam Protection Off Filter.

[ferguson]

@Mikeyp11 It is best to start your own topic rather than post on someone else's.

[Mikeyp11]

Thank you for your reply, I cannot find start a topic anywhere!!! This is so user unfriendly!