Hi robbiesykes95, if you add your landline to your profile I'll be able to take a look at this for you.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Yes you do, that's how you get your Broadband even if you don't use a landline phone. Login to My Account and/or check any of your bills and it will be on there. Failing that, put your account number in there.
Scam protection is still showing as on in My Account (Homesafe settings), have you tried switching it off in My Account? If you have then what happens when do this?
Hi robbiesykes, what device and OS are you using when you try to turn it off?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Me too, I wonder why you're not seeing the confirmation window? Do you have popups blocked?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Yep I did haha and that solved it I paused ad block and was able to turn it off perfect! Thank you for your help appricate it something as simple as that haha.
That's great news. Thanks for posting back to let us know you've got it sorted.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Hi can anyone please help me? I have spent 2 days talking to 6 different operators at TalkTalk all of whom cannot advise me how to turn off scam protection. I keep getting told MyAccount is down so I will not be able to save changes on the Scam Protection Off Filter.
