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How do i turn off spam protection

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4 REPLIES 4
Lousalso
First Timer

How do i turn off spam protection

simonb
Community Team - TT Staff

Hi @Lousalso 

I have passed this onto the team to pick up.

Thanks

SimonB
OCE_Ady
Community Team - TT Staff

Hi Lousalso, I can turn off scam protection for you. I've sent you a personal message to obtain the necessary information.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Lousalso
First Timer

i still haven't recevied a reply

 

Please helppppppppppp

StephenF
Community Manager - TT Staff

Hey, 

Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 

  1. Log into MyAccount
  2. Select My Services
  3. Select View HomeSafe settings
  4. Select OFF and confirm when you see the pop up window

Thanks 

Stephen, Community Manager


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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.