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I also need to turn off Scam protection

First Timer

Please can you help? In order to get IT support from my institution when working from home, I need TeamViewer to work. How can I turn off Scam protection?

Community Team - TT Staff

Hi @Pandaviola 

can you try these steps from this article Using a VPN  customers are confirming this is working for them.


  1. Turn on Kids Safe  in My Account
  2. Select Choose which websites to to block and allow
  3. Add the site url and select Allow
  4. When you have added the sites select Save changes.
First Timer

I can't find the place on the community forum where I posted my previous question about this problem so I am trying again here. I received an email notification of a formal response. I have been to the HomeSafe Settings page and turned 'Scam Off' but having selected 'Off'' I DO NOT GET A POP-UP WINDOW saying 'Confirm'.


What am I doing wrong please?

Community Manager - TT Staff



Can you try using a different browser to see if this helps, if using chrome, try and incognito window. 



Stephen, Community Manager

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