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I need to turn off Scam Protection.

First Timer

I need my Scam Protection to be switched off. I'm currently working from home and I'm unable to access my work systems because the Network is blocking them. This was switched off by a member of TalkTalk last week and I have been able to access my work systems fine, until this morning where it seems a change in settings has been made in the background. This needs remedy as soon as possible as I'm not able to work. 


You can go on the blocked website by going to your kids settings!


Go to my account 

scroll to bottom and click homesafe

then turn on kid safe if you have it off

It will allow you to select what to block and allow

If you type in the URL in the box the select allow, it should bypass the scam protection


Hope this helps!

Ruta Montvyde
Community Manager - TT Staff


Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 

  1. Log into MyAccount
  2. Select My Services
  3. Select View HomeSafe settings
  4. Select OFF and confirm when you see the pop up window


Stephen, Community Manager

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.