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Looking for help to turn off the scam protection

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9 REPLIES 9
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manliuyingge
Chatterbox

1. There is no toggle button for turning on/off  the scam protection on the homesafe webpage. The default status is on.

 

2. I noticed the guidance "Please call 0345 172 0088 to change your setting". I did it twice. The first time one staff said he could turn off it for me in 2 hours. However, after 24 hours nothing changed so I phone called the second time. This time another staff asked me to download the SupferSafe software to turn off scam protection. Actually I doubted whether that software was available to disable the scam protection but I still tried. Unfortunately, no scam protection option inside the SuperSafe.

 

3. I found same question about scam protection on the forum. Please help me to turn off the scam protection. I am happy to chat if any security information needed from me.

 

@OCE_Ady 

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Community Team

Hi manliuyingge, I've sent you a personal message to confirm the security information needed to turn off scam protection for you. 

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manliuyingge
Chatterbox

Thanks for your reply. I have verifed the security information.

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Community Team

I've not received your reply to my Personal Message. Please check it has sent and send it again to me. 

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manliuyingge
Chatterbox

Sorry. I misunderstood because I received an email that asked me to verify. I have read it again that was for community registration. However, I haven't seen any community messages. Could you send it to me again?

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Community Team

Hi manliuyingge, to confirm you're the account holder can you reply to me via PM (Personal Message) with the following information: 

  • Full Name
  • Home telephone number
  • Are you the account holder
  • 1st and 3rd characters of your telephone enquiry password if you have one.
  • If password is unknown, confirm the below:
  • How do we send the bills to you each month
  • email address

    Note: Please do not post personal information directly in the Forums.

Thanks

 

Ady

 

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manliuyingge
Chatterbox

Thanks. Just sent personal message to you.

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Community Team

Thanks for providing the information. I've turned off scam protection as you asked. 

 

Please let me know if you need anything else.

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manliuyingge
Chatterbox

Thanks a lot for your help.

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Community Team

You're welcome.