I have been with talktalk for several years and always had thier on-line security. About a month ago my security went off, I contacted TalkTalk who said my router was outdated and suggested a new Wi-Fi Hub which I have now received and setup. Still NO access to home safe. I feel I have been mis-sold the Wi-Fi Hub as nothing has changed and cannot find an answer to my problem. I am trying not using my computer at a time when we seem to need it more.
Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line:
Stephen, Community Manager
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.