Need to turn off Scam Safe Protection to work from home

[debbie27]

Hi,

Please may my Scam Safe Protection be turned off so that I can work from home? 

Thank you!

[KeithFrench]

Hi @debbie27 

I have asked one of TalkTalk's OCEs to pick your thread up and contact you via this forum to disable scam protection for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[AngieEke]

Hi I am AngieEke

I have had same issues, no response.

I have just sorted my own, go to your kids settings and allow Teamviewer

  Finally Scam protection removal 

Ive downloaded it now and just need to find password  whoop whoop

[StephenF]

Hey, 

Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 

1. Log into MyAccount
2. Select My Services
3. Select View HomeSafe settings
4. Select OFF and confirm when you see the pop up window

Thanks