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Need help?

Please turn off scam protection

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3 REPLIES 3
KittyCat1502
First Timer

ASAP please - mobile and account number on my profile as per pinned note 

KeithFrench
Community Star

Hi @KittyCat1502 

 

I have asked one of TalkTalk's OCEs to pick your thread up and contact you via this forum to disable scam protection for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

KittyCat1502
First Timer

Hi Keith - thanks a lot for your help. I’ve never used the forum before so not sure I did it correctly and I was quite stressed about work so I’m almost certain I didn’t! really appreciate your help. Haven’t heard from anyone with talk talk yet but the settings page has changed so I can change the setting manually. Thanks so much! 

StephenF
Community Manager - TT Staff

Hey, 

Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 

  1. Log into MyAccount
  2. Select My Services
  3. Select View HomeSafe settings
  4. Select OFF and confirm when you see the pop up window

Thanks 

Stephen, Community Manager


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