I have asked one of TalkTalk's OCEs to pick your thread up and contact you via this forum to disable scam protection for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they?
Hi Keith - thanks a lot for your help. I’ve never used the forum before so not sure I did it correctly and I was quite stressed about work so I’m almost certain I didn’t! really appreciate your help. Haven’t heard from anyone with talk talk yet but the settings page has changed so I can change the setting manually. Thanks so much!
Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line:
Stephen, Community Manager
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.