Hi Ian
You'll only be sent the activation email once so you should always keep that safe. When you say you reset Windows 10, I assume that was a full reinstall of Windows 10.
Did you completely uninstall the former copy of SuperSafe Boost and release the former SuperSafe Boost licence for the Windows 10 device?
To completely uninstall SuperSafe Boost download and run the f-Secure uninstall tool for Windows devices.
To release a license:
- Log into the SuperSafe Account
- Select the device you’d like to release the license from
- Click Release license
- Again, click Release license
To add a licence to the SuperSafe Account:
- Choose Add Device
- The SuperSafe Boost installer will open and the Windows option will already be highlighted
- Choose Continue
A notification will appear on screen - Select Run
- The software will need permission to make changes on your PC, click Yes
- Login to SuperSafe Boost using your email address and password
- Once logged in you’ll need to give your Windows 10 device a name
- Choose Continue
- Accept the terms and conditions by clicking Accept and install
Your Windows 10 device is now protected, and you can manage your license through your SuperSafe Account
Let me know how it went.
Hi Ian
Are you still using the original email address that you registered SuperSafe Boost with and can you access the email account for that email address.
If you can then go to log into the SuperSafe Account but click on the forgot my password? link below the login.
...In that case you do need OCE_Ady to reset your SuperSafe registration from the original tiscali email address to your new email address. Ady will hopefully pick this up from Monday onwards.
...before I escalate this to OCE_Ady which Community profle are you using?
You started this topic with @iandixon1 and now you're replying with @iandixon
The escalation will automatically be with @iandixon1 so I need to advise Ady where to look for your email address that you use for your MyAccount billing.
Perhaps best to ensure your Community Profile Personal Information (Click here) includes your name, address, current TalkTalk landline 'phone number and an alternate number (mobile recommended). Add, then scroll down and save changes. The TalkTalk Community Team OCE will then be able to link to your TalkTalk service account and pick up the email address from there.
...just to confirm please... you've updated the @iandixon1 profile that will be escalated by this topic?
Escalated. Will hopefully be picked up on Monday.
