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Supersafe Boost Account Suspended

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5 REPLIES 5
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rfbennett1
First Timer

Hi, I'm trying to reactivate my supersafe boost for my windows 10 PC but it does not let me add supersafe boost in my account and when i try and log in via the website is says account suspend. I'm looking to add it for a total of 6 devices around the home network.

 

Can someone please add this to me account thank you.

 

God Bless.

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Community Team

Hi rfbennett1, I've reactivated the account. I'd strongly suggest that you reset the password as soon as possible. I've sent the welcome mail and forced a password reset for you. Please let us know how you get on. 

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rfbennett1
First Timer

Thank you very much i have now been able to reactivate my subscription however when i click on manage my subscription it says no protection and when i click on the option for 8 devices for £2 a month i does not give me the option to proceed or save it on the webpage. It does say however i have 7 remaining licences on my account even though the talktalk webpage on my account says no protection.

 

I will assume i have the 8 licences to use and i am paying for that option and thank you for all your help.

 

God Bless

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Community Team

You do have available licences. I'm showing 2 protected devices.  Are you going into SafeAvenue? If not give that a try and let me know how you get on. 

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rfbennett1
First Timer

Yes in safe avenue it says i have available licences but in mytalktalk account it says i have protection. I guess i will show correct on my next billing cycle for the system to update.

 

Everything is good though and thank you again.

 

How do i mark this post as solved?

 

God Bless

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Community Team

You need not do that. This is enough. Thanks for confirming it's working.