Hi, I am paying £2 per week for 8 Supersafe Boost licenses and four are in use.
I want to add protection to my wife’s phone but after filling in her name and email address she doesn’t receive the invitation email. I have tried several times.
She was covered on a previous phone which she had to change for a new one. I have noticed that after deleting her name on the FSecure account in order to try again, the short version of her name appears ‘Sue’ even though I have changed it to the full version ‘Susan’? Any suggestions. Thanks.
Solved! Jump to the Best Answer.
HI, on checking my wife's online account, I found that the invite emails had been reaching it but had not been forwarded as usual from Talktalk to our Microsoft Office Outlook account for some reason; something I hadn't considered.
I forwarded the last one to her Gmail Account which is the account think I should have used in the first place though there is a complication with it as it sometimes shows her old Gmail address for some reason so its a bit confusing. Anyway it worked so problem solved, thanks for the help.