Welcome to the Community
Yes we can do this for you.. Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.
Yes the email will ask you to reset your password. Could you check if the email is in the junk/trash or spam folders of the new email account. Please let me know how you get on