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Supersafe setup

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3 REPLIES 3
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idiot
First Timer

I cant set up Supersafe as I dont have a password

Idiot
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Community Team

Hi idiot, thanks for posting and I'm sorry you've had problems getting the welcome mails. I've resent the welcome mail for you. It will definitely arrive in the mailbox of the email address you use for MyAccount, however it will almost certainly be in either your Spam, Junk or Trash folder. I'm working with the product manager to stop the mails being diverted by our network so that this no longer happens , but for now it will have been dropped into one of those folders. 

 

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idiot
First Timer

Hi

 

I found the e-mail in Spam but it still won't let me log in with the new password.. What next? I'm very frustrated now.

Idiot
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Community Team

I can imagine you are pretty frustrated, but we'll get you sorted. I'll send the welcome mail again. Before opening it move it to inbox and if that doesn't work please let me know.