Having problems getting username and pass word for Supersafe, as the web page does not confirm the order, it just asks for sign in to F-secure, and I do not have. Ive been on the chat line and the lady said she would send an email to reset the account, it never arrived. this is third day I have tried to get supersafe and it's 'Chronic' so frustrating that a firm like TT let this happen before sorting out the problem for all its customers not just one individual after reading the complaints in the community .
Please can you help
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Hi Cliff41, your SuperSafe login is normally the same login as for MyAccount. If you've recently changed your MyAccount login then that would explain why they're not the same. I can change the login for you once we've confirmed security. I've sent you a Private Message once I've had your reply and checked the security information I'll be able to make the change.